Privacy Policy

Privacy policy section will educate our customers about what information we collect and what we do with that information. This section will give you a short explanation of what we are doing to observe visitors entering our website.

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zetoBus believes that customers who book or acquire services from Website or through Mobile App have rights to know about our privacy policies. We value our client's trust and therefore, it’s our duty to protect your privacy.

The idea of this policy is to bring awareness to users about what personal information of them have been stored and used by us. Here we describe the Personal Information collected from users through (“Sign Up”) section on our site, mobile application, telephone, e-mail communications, surveys or feedbacks is to better our services.

Points to be noted:

  • - We will not collect any personal information prior to your knowledge or permission.
  • - We will not disclose your personal information to third parties, except as provided in this privacy policy.
  • - We will take every measure to protect security of your personal information collected by us.

If you are an unregistered user who visited our site:

We encourage you to register with us in order to book services on our website and to take advantage of our customization features. However, you may choose not to register and take advantage of any feature of our site where registration is not required. If you do not register, then the information we collect from you is limited. We log your IP address in order to help diagnose problems with our server, administer our Web site and track usage statistics.

If you reached our site by clicking on a link or advertisement through other sites, we also log that information. This helps us to maximize our Internet exposure and to understand interests of our users. All of this information is collected and used only in aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

We also place a small file called “cookie” on your computer’s hard drive. A cookie may hold information which allows us to track your path through our website to determine whether you have visited us before. However, if you register with us, then it contains no personally identifiable information that allows us to identify you. Moreover, a cookie cannot be used to read data off of your hard drive, we simply use cookies to help us understand how visitors use our site and to help us improve our site.

You may refuse to accept a cookie from us by following the procedures specific to your Web browser. Although you may do so, you may find that your browser reacts strangely when visiting not only our Web site but other Web sites as well. Since cookies don't provide us with any information from which we can identify you, we suggest you allow us to place one on your computer. If you are visiting a site where you will be accessing your confidential account information, you will be required to accept cookies as it is essential for site administration and security.

Why we collect information from Registered Users?

Those who choose to register themselves on our website or in Mobile App will be able to fully make use of our services available on our respective platforms.

While registering, we will collect personal information which includes your name, email address, telephone number, mailing address, payment or banking information, debit or credit card information, date of birth, username and password. The information we collect may vary, we may collect and store information about you to process your requests and automatically complete forms for future transactions.

If you sign in to zetoBus Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by zetoBus, were you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or

  1. Provide content to us, which may include reviews, bus booking details and history, favorite operators, the contact information of people you refer to us and other information you provide on the zetobus Platform (“Sign Up”).
  2. Correspond with our customer support;
  3. Participate in the interactive services offered by Platforms such as discussion boards, promotions or surveys, other social media functions or make payments etc., or
  4. Enable features that require access to your address book or calendar;
  5. Report problems for troubleshooting.
  6. If you sign up to use our Services as an operator, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.

How we use the personal information we collect?

We use the personal information we collect to help both of us! As we mentioned above, registering with us allows you to personalize our Web site so that it is most useful to you. It also allows you to log into our site automatically each time you visit, rather than manually typing your username and password every time. By registering you can also track your history of transactions that you have done on our site which is available in the form of a Record. We may also use this information to periodically contact you with news or important information from zetoBus or to request your feedback on our site. In addition to these periodic updates, we may email you additional information, but only if you specifically request them. These might include (opt-in newsletters, SMS, or telephone) so that you won’t miss out information about services we consider similar to those that you are already using, or have enquired about, or may interest you, and other services that you proactively request from zetoBus.

In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers or to tell you about opportunities available from our partners. You may opt-out of any or all marketing communications from zetoBus in any commercial e-mail we send or at any time, as well as access and update your personal information, by visiting our website or through Mobile App.

  1. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
  2. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
  3. To allow you to participate in interactive features of our Services if any; or
  4. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  5. If you are an operator, to track the progress of delivery or status of the travel placed by our customers.

We may combine the information collected from third parties with the information you’ve given to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information are not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our zetoBus Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, App crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administrate our website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Disclosure of your personal information

zetoBus does not sell any personal information to any third party, other than our partners, we might have in the future. We may aggregate personal information from all of our users and provide that information to other parties, including advertisers, for our marketing and promotional purposes. However, if we do so, that information will not be in a form that will allow any third party to identify you personally.

We may share some of your personally identifiable information with our subsidiaries and sister companies around the world that are committed to providing you with a comprehensive array of travel packages and services to meet your travel needs. Sharing this information allows us to better understand the ways in which our various service offerings can assist travelers. It also enables us to provide you with information about travel opportunities in which you might be interested. We do not place restrictions on the use of personal information by our subsidiaries, or affiliates but they will treat it at least as protectively as they treat information they obtain from their other users. They also will comply with applicable laws governing the transmission of promotional communications and give you an opportunity in any such email that they send to choose not to receive such promotional e-mail messages in the future.

We also share your personal information with third-parties specifically engaged by zetoBus to provide services to zetoBus, in which we will require those parties to agree to use any such personally-identifiable data solely for the purpose of providing specified services to zetoBus. We may also use the information to provide to government agencies like RBI, Banks etc. as per the laws of our country. As you might expect, zetoBus must cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We don't expect this to happen, but if it does, we will provide only the information required. In other words, we will not simply turn over our database in response to a specific legal requirement. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.

How you can review and update your personal information?

You can review and update the personal information you have provided through the registration process by visiting our website or through our mobile application platform.

Steps we take to protect your personal information

zetoBus has implemented security procedures to help protect your personal information stored in our systems. For example, we limit access to personal information about you to employees who we believe reasonably need to come into contact with that information. We also employ processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to your personal information.


When you sign up for an account, you are opting in to receive emails from zetoBus. we provide you the ability to receive via e-mail or direct messaging information about our Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as special offers, promotions, contests, and other travel opportunities available on our Site and/or sponsored by our travel operators and advertisers. We send this information directly ourselves, or via third-party service providers. Links For your convenience, our Site provides links to other sites. When you click on one of these links, you are leaving our Site and entering another site. We are not responsible for such third party sites. Such sites are not under our control. You should carefully review the privacy statements of any other sites you visit because those privacy statements will apply to your visit to such other sites. Access to any other Internet sites linked to the Site is at user's own risk.

If you do not opt-out from receiving these communications about our Site, we will send them to you. You can log in to manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt-out of receiving certain administrative notices, service notices, or legal notices from. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not able to offer any or all Services upon such withdrawal of your consent.

Privacy policy changes

We have rights to change the privacy policy we deemed fit for an update or scrap down. We make sure you will be notified before such changes have being made to give you the opportunity to amend or cancel your registration. Upon changes to the subject of policy reform, there will be some effect on the personal information we collected beforehand.

Always feel free to let us know if you have any concern regarding the privacy policy to our website (“Customer Care”) or you can email it through our email address listed in our website and Mobile application.